All of our trees ship from Novavine Nursery in Santa Rosa, CA.

Yes, your tree will come with everything it initially needs. We do recommend repotting in a larger, sturdier pot within 7 days to give your young tree room to grow. 

As a condition to Owner and/or Novavine and/or their agents accepting and filling your order of Texas-Beladi Kfour ("TBK") variety of olive trees, Buyer agrees that the "Genetic Property" for all trees involved in this transaction belongs to Olive Grove Partners, Ltd ba Time Olive Trees and cannot be sold, transferred, grafted or propagated. No one besides Time Olive Trees is authorized to sell, resale, graft or propagate the trees you are buying or their genetic material. No part of the trees or their genetic material may be used in cross-genetic multiplication. Violation of this clause may result in legal action and will give Olive Grove Partners, Ltd. d/b/a Time Olive Trees the right to remove and reclaim the trees sold and any trees propagated in violationof this agreement.

Please connect with our Customer Care Specialist, Crystal, immediately to inquire about amending your order. If you’ve already received UPS tracking information we will not be able to cancel your order. 

We pack all orders with care and it is extremely rare that packages are damaged in transit. If damage is apparent when receiving from UPS please refuse the damaged package and UPS will return the package to us for re-shipment. If you notice damage after unpacking please connect with our Customer Care Specialist, Crystal, to inquire about amending your order. 

No, the dollar amount will only be shared with you via your order receipt.

We guarantee our trees to be true to type and in healthy condition when they arrive. We also provide ongoing support to help you transition your tree to its new home. Please consider the following: 

• When purchasing an olive tree you are buying a root system and trunk that will develop and may need some time to adapt. Some weariness or blemishes are normal and should resolve on their own in a few days or weeks.
• Damaged leaves are a cosmetic issue that does not affect the health of the plant, and are a natural way that trees protect themselves when exposed to heat or darkness. Because of this natural process damaged leaves are not covered under our warranty. Simply trim any yellow or dried leaves to allow new foliage to start growing. 
  
  

If for any reason you are not 100% satisfied with your purchase at any time in the first 30 days, please contact our Customer Care Specialist, Crystal, so we can make it right. Please have your order number and photos of the damaged tree ready so that we can best assist you. 

1-year guarantee

Our Beladi Kfour trees come with a one-year guarantee and cover reasonable health and wellness. It does not apply to damage caused by extreme weather events, hungry animals, plants shipped to cold climates, insects, or human-caused damage including but not limited to overwatering, extreme pruning, or poor soil conditions. 

30-day guarantee

Our Mediterranean trees come with a 30-day guarantee and cover reasonable health and wellness. It does not apply to damage caused by extreme weather events, hungry animals, plants shipped to cold climates, insects, or human-caused damage including but not limited to overwatering, extreme pruning, or poor soil conditions. 

Our tree expert, Corine, is available to help with ongoing care questions. Before reaching out to Corine we recommend that you scratch a small area of bark on the trunk. If you see green, the plant is alive and will leaf out again—it may be in a dormant phase. This will be an important detail to assist in Corine’s assessment.